Privacy Policy
Last updated: March 2026
1. Information We Collect
During remote support sessions, we may collect:
- Contact Information: Your name, phone number, email address, and location
- Technical Information: Computer specifications, operating system details, and software installed (only what's necessary for troubleshooting)
- Session Data: Remote support session logs and diagnostic information
- Payment Information: EFT payment references (we do not store credit card details)
2. How We Use Your Information
We use your information solely to:
- Provide remote IT support services
- Diagnose and resolve technical issues
- Communicate about your support session
- Process EFT payments
- Improve our service quality
3. Remote Support Security
We take your privacy seriously during remote sessions:
- Encrypted Connections: All remote sessions use 256-bit AES encryption
- One-Time Access: Each session uses a unique, single-use connection link
- Your Control: You can disconnect the session at any time
- No Password Storage: We never ask for or store your passwords
- Session Transparency: You see everything we do on your screen
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only:
- With your explicit consent
- To comply with legal obligations
- To protect our rights and property
5. Data Retention
We retain session logs and diagnostic information for up to 30 days for quality assurance purposes. Payment records are retained as required by South African tax law.
6. Your Rights
Under South African POPIA (Protection of Personal Information Act), you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Object to processing of your information
- Lodge a complaint with the Information Regulator
7. Remote Session Recording
We do not record remote support sessions without your explicit consent. If recording is needed for training or quality purposes, we will ask for your permission beforehand.
8. Children's Privacy
Our services are not directed at individuals under 18. We do not knowingly collect information from children.
9. Changes to This Policy
We may update this privacy policy periodically. The latest version will always be available on this page with an updated revision date.